Terms and Conditions for Man With Van Woodford
These Terms and Conditions set out the basis on which Man With Van Woodford provides moving, transport, and related service arrangements to customers in the UK. By making a booking, the customer confirms that they have read, understood, and accepted these terms. They apply to domestic and commercial collections, single-item moves, furniture transport, and other agreed van services unless a separate written agreement states otherwise. These terms are intended to create a clear, fair, and practical framework for both parties, while reflecting standard UK service expectations.
The phrases Man With Van Woodford, Woodford man and van service, and van hire with driver may be used interchangeably throughout this document to describe the service provider. The customer is the person or organisation arranging the service, including any representative acting on their behalf. All services are subject to availability, vehicle suitability, access conditions, and the accuracy of the information supplied at the time of booking. The customer is responsible for ensuring that all details given are complete and correct.
These terms do not affect any statutory rights that cannot be excluded under UK law. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. The headings are included for convenience only and do not affect interpretation. Written confirmation of a booking, quotation, or service amendment may be provided by email, text, or another agreed method and should be retained by the customer for reference.
Booking process begins when the customer submits a request for a quote or service. The customer should provide accurate information about the items to be moved, collection and delivery addresses, access restrictions, parking conditions, dates, preferred times, and any special handling requirements. A quotation may be based on the information supplied and may be revised if the actual job differs from the details provided. Acceptance of a quote does not create a binding booking until the service provider confirms the date, time, and scope of work.
Once a booking is accepted, the customer agrees to be ready at the agreed time and to provide any necessary access arrangements. This may include arranging lift access, parking permission, gate codes, or keys where appropriate. If the customer is not available at the scheduled time or if access is delayed, waiting charges or rescheduling charges may apply. The service provider may refuse to begin or continue the work if the location is unsafe, access is impossible, or the customer has materially misrepresented the load.
The customer must ensure that all items are packed securely unless packing has been expressly included in the service. Fragile items, loose contents, and any valuables should be protected by suitable packaging. The service provider may decline to handle hazardous, illegal, contaminated, or improperly prepared goods. Items such as petrol cans, gas cylinders, fireworks, chemicals, live animals, and restricted waste are not normally accepted unless agreed in advance and lawful to transport. Any special instructions must be supplied before the booking is confirmed.
Payments must be made in accordance with the agreed quotation or invoice. Unless otherwise stated, prices may be calculated on a fixed-rate basis, an hourly basis, or a combination of labour, vehicle, distance, and waiting time. The customer agrees to pay any additional charges resulting from changes to the job, such as extra floors, heavier loads, more time than expected, additional stops, restricted access, tolls, parking fees, or disposal costs. Any quoted estimate may change if the scope of work changes after booking.
Payment is usually due on completion of the service unless another arrangement has been agreed in writing. The service provider may require a deposit or advance payment to secure a booking, especially for larger jobs, peak periods, or third-party storage arrangements. Where a deposit has been paid and the customer cancels, the deposit may be retained in accordance with the cancellation terms below. If a payment fails or is reversed, the customer remains liable for the full amount due, plus any reasonable recovery costs permitted by law.
Cancellations and postponements should be notified as soon as possible. If the customer cancels more than a reasonable period before the scheduled service, any deposit may be refunded at the service provider’s discretion, subject to admin costs or non-recoverable expenses already incurred. If cancellation is made close to the appointment time, or if the vehicle and staff have already been dispatched, a cancellation fee may apply. The amount charged will usually reflect time reserved, travelling time, and any costs already incurred.
Where the customer requests a date change, the service provider will try to accommodate the request, but any new date is subject to availability. Rescheduling may require a revised price if staffing, vehicle type, or waiting time changes. If severe weather, traffic disruption, vehicle breakdown, or other events outside either party’s control prevent the service from being carried out on the agreed date, the service provider may offer a new appointment rather than treat the matter as a cancellation. Reasonable flexibility is expected from both sides in such circumstances.
Liability is limited to losses or damage directly caused by the proven negligence of the service provider, its employees, or authorised subcontractors, subject to the exclusions and limits set out below. The service provider will take reasonable care when loading, transporting, and unloading items; however, liability is not accepted for damage arising from inadequate packing, pre-existing defects, poor item construction, hidden weaknesses, or the customer’s own instructions. The customer should inspect items before the move where possible and advise of any fragility or special handling needs.
The service provider is not liable for indirect or consequential losses, including loss of profit, loss of business opportunity, missed appointments, loss of data, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Any claim for damage must be reported as soon as reasonably practicable, with supporting photographs and a description of the issue.
For items moved by a customer in self-packed boxes, the customer accepts responsibility for the suitability of the packaging and the accuracy of any labels provided. The service provider does not open sealed boxes unless agreed in advance. Where disassembly or reassembly is included, this will be performed using reasonable skill and care, but liability is not accepted for items that cannot be safely dismantled or reassembled because of design faults, missing parts, or manufacturer limitations. Customers should keep fixings, instructions, and relevant parts together when possible.
Waste regulations apply to all rubbish removal, disposal, and clearance work. The customer must not request disposal of any controlled, hazardous, clinical, electrical, or restricted waste unless the service provider has agreed in writing and lawful arrangements are in place. The customer is responsible for declaring the type of waste accurately. Any incorrect description of waste may result in refusal of service, additional charges, or referral to the relevant authority where required by law. The service provider may require proof that waste can be lawfully transported and disposed of under UK regulations.
Where waste is accepted, it will be handled in accordance with applicable environmental rules, duty of care requirements, and any relevant documentation or transfer procedures. The customer confirms that waste presented for collection is lawfully owned or controlled by them and that it does not contain prohibited material unless expressly agreed. The service provider may separate, sort, or arrange disposal through authorised facilities. No fly-tipped, illegally dumped, or contaminated material will be collected unless expressly permitted by law and by prior written agreement.
Customers must ensure that they have the right to dispose of or move the items presented for service. The service provider may refuse items that appear stolen, abandoned, unsafe, unlawful to transport, or inconsistent with the description provided. Where the service involves storage, temporary holding, or delivery to a third party, the customer remains responsible for ownership, lawful authority, and insurance arrangements unless a separate written contract says otherwise. Any delay caused by inaccurate information may be charged as waiting time or an additional service.
Insurance and risk are important. Unless otherwise agreed, the customer should maintain appropriate insurance for the items being moved, particularly where the goods are high value, fragile, or irreplaceable. The service provider may hold motor insurance and public liability cover as required for the nature of the service, but such cover does not automatically extend to every loss. Risk in the items usually remains with the customer except where liability is established under these terms or by operation of law.
Force majeure events include events beyond reasonable control such as fire, flood, extreme weather, accidents, road closures, strikes, civil unrest, or government restrictions. If such an event occurs, the service provider will attempt to notify the customer and rearrange the service where possible. Neither party will be liable for failure or delay caused by a force majeure event, provided reasonable steps are taken to minimise disruption. The parties should cooperate in good faith to resolve the situation.
Customer responsibilities include ensuring that the property is accessible, that any necessary permissions have been obtained, and that all items are ready for transport at the agreed time. The customer must give notice of any stairs, narrow corridors, weight limits, shared entrances, or other conditions that may affect the service. If additional labour, specialist equipment, or a larger vehicle is required because of undisclosed conditions, extra charges may be applied. The customer must also ensure that children and pets are kept safe and away from moving operations.
Any instructions given by the customer are treated as a request unless they are unlawful or unsafe. The service provider may decline any instruction that would breach road traffic law, health and safety requirements, environmental rules, or insurance conditions. If the customer insists on continuing with an unsafe or improper request, the service provider may suspend or end the service and charge for time already spent. This includes situations where the load is unstable, overweight, incorrectly declared, or likely to cause damage.
These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute, claim, or matter arising from them, unless mandatory law requires otherwise. This document should be read together with any written quotation or order confirmation, and in the event of conflict the written confirmation will prevail to the extent of that conflict. By proceeding with a booking, the customer accepts these terms in full and agrees to be bound by them.