Man with Van Woodford Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Woodford provides man and van, house removals, office moves, furniture transport and related removal services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Client means the person, company or organisation booking the services.
Company means Man with Van Woodford, the provider of the services.
Services means any removal, delivery, loading, unloading, packing, furniture transport, man and van service or related work supplied by the Company.
Goods means any items, furniture, boxes, belongings, equipment or property being moved, handled or transported by the Company on behalf of the Client.
Vehicle means any van or other vehicle used by the Company to carry out the services.
2. Scope of Services
The Company provides man and van and removal services primarily within Woodford and surrounding areas, including local residential moves, small office relocations and transport of single or multiple items. Longer distance work may be agreed on a case by case basis.
The exact scope of the services, including the number of staff, size of vehicle, estimated duration and any additional options such as packing assistance, must be agreed at the time of booking. Any changes requested by the Client after the booking is confirmed may result in additional charges.
3. Booking Process
All bookings are subject to availability and must be confirmed by the Company. A booking is not considered final until the Company has confirmed the date, time, service details and any applicable charges with the Client.
The Client is responsible for providing accurate and complete information at the time of booking, including:
Full addresses for collection and delivery locations.
Details of property access, such as floor levels, lifts, parking restrictions and any special access requirements.
A realistic description of the Goods to be moved, including the number of items, approximate volume, any heavy or bulky items and any items requiring special handling.
Any other relevant information that could affect the performance of the services.
If the information provided by the Client is incomplete or inaccurate, the Company reserves the right to adjust the price, amend the booking or cancel the service. Additional charges may apply where the work required significantly exceeds that originally quoted.
4. Quotes and Pricing
Quotes are based on the information supplied by the Client and may be given as a fixed price or an hourly rate. Any quote is valid only for the specific date, time and details discussed and is subject to availability.
Hourly rate bookings are charged from the agreed start time or from the time the Vehicle arrives at the collection address, whichever is earlier, until completion of the job. Waiting time caused by the Client or third parties may be charged at the same hourly rate.
Fixed price bookings assume normal access conditions, reasonable loading and unloading times and no material changes to the Goods or locations. The Company may revise a fixed price if the actual work differs from what was originally agreed.
Prices may include charges for fuel, congestion zones, tolls, parking, or additional mileage where relevant. Any parking fees, penalty charges or fines incurred as a direct result of inadequate arrangements by the Client or local restrictions may be added to the final invoice.
5. Payments
Unless otherwise agreed in writing, payment is due in full on completion of the services on the same day. For longer or more complex moves, the Company may require a deposit at the time of booking and or advance payment before the services commence.
The Company accepts commonly used forms of payment as specified at the time of booking. The Client must ensure that sufficient funds are available and that payment can be made without delay.
If payment is not received when due, the Company reserves the right to:
Withhold delivery of Goods until payment is made in full.
Charge reasonable late payment interest and recovery costs.
Take legal action to recover the outstanding sums and any associated costs.
6. Cancellations and Amendments
The Client may cancel or amend a booking subject to the conditions set out in this section. All cancellation or amendment requests must be communicated to the Company as soon as possible.
Where the Client cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at the Companys discretion.
Where the Client cancels within 48 hours of the scheduled start time, the Company may retain part or all of any deposit and may charge a cancellation fee to cover loss of work and any costs incurred.
Same day cancellations or cancellations after the Vehicle and staff have been dispatched may be charged at the full quoted amount or a minimum call out fee, at the Companys discretion.
If the Client wishes to change the date, time, addresses or scope of work, the Company will make reasonable efforts to accommodate the change but cannot guarantee availability. Revised pricing may apply where the amendments increase the duration or complexity of the job.
7. Client Responsibilities
The Client is responsible for:
Ensuring that adequate and legal parking is available for the Vehicle at both collection and delivery locations for the duration of the job.
Obtaining any necessary permits, permissions or authorisations required for parking, access or loading and unloading activities.
Ensuring that Goods are properly packed, secured and ready for transport, unless packing services have been specifically agreed.
Identifying any fragile, valuable or delicate items and informing the Company of any special handling instructions.
Being present or arranging for an authorised representative to be present at both the collection and delivery addresses.
Checking the Vehicle at the end of the job to ensure that no Goods have been left behind.
The Client is also responsible for complying with all applicable laws, including regulations concerning prohibited items, hazardous materials and waste disposal.
8. Company Responsibilities
The Company will exercise reasonable care and skill in providing the services and will make reasonable efforts to carry out the work on the agreed date and within a reasonable time.
The Company will supply Vehicles and staff appropriate for the agreed services and will take reasonable steps to protect Goods during loading, transport and unloading.
Collection and delivery times are estimates and are not guaranteed, as they may be affected by traffic, road conditions, weather or other factors beyond the Companys control. The Company is not liable for any loss, expense or inconvenience arising from delays unless expressly agreed in writing.
9. Limitations of Service
The Company does not transport persons as passengers unless this has been expressly agreed and is permitted by law and insurance conditions. Even where permitted, this is at the Clients own risk.
The Company reserves the right to refuse to move:
Any item that, in the Companys reasonable opinion, is unsafe to lift or transport.
Goods that are illegal, dangerous, explosive, highly flammable or otherwise pose a risk.
Waste, rubble, building materials or items intended for disposal unless specifically agreed as part of a compliant waste service.
Animals, live plants or perishable food items.
The Company may decline to carry out work where access is unsafe, unsuitable or significantly different from what was described at the time of booking.
10. Waste Regulations and Prohibited Items
The Company operates in accordance with applicable waste and environmental regulations. The standard man and van and removal services are not a substitute for licensed waste collection unless the Company has expressly indicated that it holds the necessary authorisations.
The Client must not present for collection any items that constitute controlled waste, hazardous waste or prohibited materials without prior written agreement. These include but are not limited to:
Chemicals, solvents, paints, oils or fuels.
Asbestos or materials containing asbestos.
Gas cylinders, explosives, firearms, ammunition or fireworks.
Clinical, biological or medical waste.
Construction rubble, soil or industrial waste, unless specifically agreed.
If the Company agrees to remove items for disposal, the Client confirms that they are the owner or have authority to dispose of those items and that the items do not breach any waste regulations. Any additional charges or penalties incurred due to misdescription of waste or prohibited items will be the responsibility of the Client.
11. Liability for Loss or Damage
The Company will take reasonable care to avoid damage to Goods and property during the provision of the services. However, liability is subject to the limitations in this section.
The Companys liability for loss of or damage to Goods, caused by negligence or breach of duty, is limited to a reasonable sum having regard to the nature and value of the Goods and the price paid for the services. The Client is strongly advised to arrange suitable insurance cover for high value items or entire moves.
The Company is not liable for:
Loss or damage resulting from inadequate or improper packing by the Client.
Damage to items that are inherently fragile or have a pre existing defect, including but not limited to glass, mirrors, china, artwork and assembled flat pack furniture.
Minor marks or scuffs to floors, walls or paintwork that may occur despite reasonable care when moving large or heavy items in confined spaces.
Loss of or damage to cash, jewellery, precious metals, important documents or other valuables, unless specifically agreed and listed in writing prior to the move.
Any indirect or consequential loss, including loss of profits, income, business, contracts or anticipated savings.
The Client must report any apparent loss or damage to Goods or property as soon as reasonably possible and in any event within 48 hours of completion of the services. The Company may require evidence of the loss or damage, including photographs and proof of value, before considering any claim.
12. Access and Property Conditions
The Client is responsible for ensuring safe and adequate access to both collection and delivery locations. This includes clear hallways, staircases and driveways, as well as adequate lighting and safe surfaces.
The Company is not liable for damage to property caused by moving items at the Clients specific request where, in the Companys opinion, the item is too large for the space or the route is unsuitable. In such cases, the Client may be asked to sign a disclaimer before work continues.
13. Delays and Events Beyond Control
The Company is not responsible for delays, cancellation or failure to perform the services where this is due to events beyond its reasonable control. Such events may include but are not limited to severe weather, road closures, traffic accidents, breakdowns, strikes, civil disturbances or acts of government or public authorities.
In such circumstances, the Company will use reasonable efforts to minimise disruption and, where possible, to rearrange the services. However, the Client will not be entitled to compensation for any resulting loss or inconvenience.
14. Complaints
If the Client is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, addressed.
The Company aims to handle complaints fairly and promptly. The Client may be asked to provide relevant details, including dates, addresses, staff involved and a description of the issue, together with any supporting evidence.
15. Privacy and Data Protection
The Company may collect and process personal information such as names, addresses and contact details for the purpose of managing bookings, delivering services and handling payments and enquiries.
The Company will take reasonable steps to protect personal information and will not sell or disclose it to third parties except as necessary to provide the services, comply with legal obligations or with the Clients consent.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will normally apply to that booking, unless changes are required by law or regulatory authority.
